Privacy Policy

Last Updated: 22-08-2024

UNA One Studio (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website https://unaonestudio.com or interact with us through any other channels. By using our website or services, you consent to the data practices described in this policy.

UNA One Studio, headquartered in Ahmedabad, India, is a premier creative furniture manufacturer. We specialize in designing and crafting unique, high-quality furniture tailored for both residential and commercial spaces across the nation. Our commitment to excellence drives us to uphold the highest standards in all aspects of our business, including the privacy and security of your personal information.

1. Information We Collect

We collect and process various types of information to deliver our services effectively and improve your experience with us. The information we collect can be broadly categorized into the following:

1.1 Personal Information

Personal Information refers to data that identifies you as an individual or relates to an identifiable person. We may collect the following personal information from you:

• Contact Information: This includes your name, email address, phone number, and mailing address. We collect this information when you contact us, subscribe to our newsletters, place an order, or register on our website.
• Payment Information: If you purchase products or services from us, we may collect your credit/debit card information, billing address, and other payment-related details. This information is securely processed by our payment gateway providers, and we do not store your payment information on our servers.
• Account Information: If you create an account on our website, we collect information such as your username, password, and other details necessary for account management.

1.2 Usage Data

Usage Data is information collected automatically when you interact with our website. It may include:

• Technical Data: Your IP address, browser type and version, device type, operating system, and other technology on the devices you use to access our website.
• Log Data: Details of your visits to our website, such as access dates and times, pages viewed, time spent on each page, and other usage patterns.
• Interaction Data: Information about your interactions with our website, such as mouse clicks, scrolling, and other user interface interactions.

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information when you visit our website. Cookies are small text files that are placed on your device by a web server. They help us understand how you use our website, remember your preferences, and enhance your user experience. There are different types of cookies:

• Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems. They are typically set in response to actions you take, such as setting your privacy preferences or filling out forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website.
• Functionality Cookies: These enable the website to provide enhanced functionality and personalization, such as remembering your choices and settings.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

2. How We Use Your Information

The information we collect is utilized for a variety of purposes, including but not limited to:

2.1 Providing and Improving Our Services

We use your personal information to provide you with our products and services, process your orders, and manage your account. This includes:

• Order Processing: We use your contact and payment information to process and deliver your orders, send you order confirmations, and communicate with you regarding your purchases.
• Customer Support: We use your information to respond to your inquiries, provide technical support, and resolve any issues you may encounter.
• Personalization: We may use your information to personalize your experience on our website, such as showing you content and products that match your interests and preferences.

2.2 Communicating with You

We may use your contact information to communicate with you about our products, services, and promotions. This includes:

• Marketing Communications: If you opt-in to receive marketing communications, we may send you newsletters, promotional offers, and other marketing materials via email or SMS. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.
• Transactional Communications: We will send you transactional communications related to your account, such as order confirmations, shipping notifications, and account updates.

2.3 Analyzing and Improving Our Website

We use the information collected through cookies and other tracking technologies to analyze how our website is used and to improve its performance. This includes:

• Website Analytics: We use web analytics tools to monitor and analyze website traffic, user behavior, and other performance metrics. This helps us identify trends, optimize website design, and improve user experience.
• Testing and Development: We may use your information to test new features, conduct research, and develop new products and services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties under the following circumstances:

3.1 Service Providers

We work with third-party service providers to perform various functions on our behalf. These may include:

• Payment Processors: We use payment gateway providers to securely process your payments. These providers have access to your payment information solely for the purpose of processing your transactions.
• Shipping and Logistics Partners: We share your contact information with our shipping partners to deliver your orders to your designated address.
• IT and Hosting Providers: We use third-party hosting services to host our website and store data securely. These providers may have access to your information for the purpose of maintaining and improving our website’s functionality.
• Marketing and Advertising Partners: We may share your information with marketing agencies and advertising partners to promote our products and services. This may include displaying targeted ads on other websites and social media platforms.

3.2 Legal Obligations

We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation. We may also disclose your information to protect our rights, property, or safety, or that of our customers, employees, or others.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control and outline your rights regarding your personal information.

4. Security

We take the security of your personal information seriously and implement a variety of security measures to protect it. These measures include:

• Encryption: We use encryption technologies to protect sensitive information, such as payment details, during transmission over the Internet.
• Access Controls: We limit access to your personal information to authorized personnel only and require them to adhere to strict confidentiality obligations.
• Data Minimization: We collect only the information necessary for the purposes outlined in this policy and retain it only for as long as necessary to fulfill those purposes.
• Regular Audits: We conduct regular audits of our security practices and update them as needed to address emerging threats.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have any concerns about the security of your data, please contact us immediately.

5. Your Rights

You have certain rights regarding your personal information, and we are committed to helping you exercise those rights. These rights include:

5.1 Right to Access

You have the right to request access to the personal information we hold about you. This includes information about the purposes for which it is being processed, the categories of data involved, and the recipients to whom your data has been disclosed.

5.2 Right to Rectification

If you believe that any of the information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

5.3 Right to Erasure

You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

5.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. If you object, we will cease processing your data for these purposes immediately.

5.5 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to its processing.

5.6 Right to Data Portability

You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, or that we transmit it to another data controller where technically feasible.

5.7 Right to Withdraw Consent

If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@unaonestudio.com or call 9785268268. We will respond to your request within a reasonable time and in accordance with applicable data protection laws.

6. Children’s Privacy

Our website and services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information to us. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete such information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us immediately.

7. International Data Transfers

UNA One Studio is based in India, and the information we collect is processed and stored in India. However, we may transfer your personal information to countries outside of India for the purposes described in this Privacy Policy. These countries may have data protection laws that are different from those in India. When we transfer your information to other countries, we will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page and provide notice of any significant changes on our website or through other means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please do not hesitate to contact us. We are committed to addressing your concerns and providing you with the information you need to make informed decisions about your personal information.

UNA One Studio
Address: Hariom Industrial Park, Plot No 22-a, Pirana Road, Pirana, Vill, Paldi Kankaj, Ahmedabad, Gujarat 382425
Email: info@unaonestudio.com
Phone: 9785268268

Website Design and Development by Swapnil Kankute